Returns for Defective Products:
- Oazkst (Docusinify Tech Pvt. Ltd) accepts returns only for products that are defective in nature.
- When returning the items, please ensure they are packed properly to protect the original packaging from damage during transit.
- The customer is responsible for covering the return shipping charges.
- In the event of damage to the original packaging or the goods, Oazkst reserves the right to determine a fair value for the product upon return, and this decision will be binding for both parties.
Obtaining a Return Receipt Number:
Refund Process:
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Once Oazkst receives the returned product(s), the refund process will be initiated.
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Typically, refunds are processed within 7 working days.
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Please note that payments made by Cheque, DD, or NEFT may require additional time for the cheque to be delivered to your billing address and for funds to be credited to your account after depositing the cheque.
Incorrectly Shipped, Damaged, or Defective Products:
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If you receive products that were incorrectly shipped, damaged during transit, or have defects, please email sales@oazkst.com to obtain a Return Receipt Number.
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Oazkst will cover the return shipping charges and provide a replacement within 7 working days.
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If no stocks are available for the returned item, Oazkst reserves the right to issue a refund.
Refund Exclusions:
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Refunds will not be initiated for document issues, attestation problems, or non-receipt of application forms.
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Please note that attestation for documents required for the application of Digital Signature is mandatory.
Cancellation Requests:
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All cancellation requests must be submitted within 3 days from the date of the order.
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To request a cancellation, please email support@oazkst.com. Once an order is fulfilled, cancellations are non-refundable.
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Please carefully review these policies and contact our support team at support@oazkst.com if you have any further questions or need assistance.